Store Policy

Shipping will generally be processed within 5 business days after payment confirmation with the exception of our customized items, those could take up to 12 business days before they are ready to be shipped out. All items are shipped through UNITED STATES POSTAL SERVICE (USPS) unless the buyer specifically asks for a different shipping service. We do not ship out orders on weekends and holidays (Public holidays in the United States). For orders within the United States, we offer $10 Flat Rate priority shipping (3-5 days, but the process time still the same). FOR INTERNATIONAL ORDERS, THE BUYER ACKNOWLEDGES RESPONSIBILITY FOR ANY IMPORT OR CUSTOMS FEES AND/OR TAXES. We ship worldwide for a flat rates of $18 (2-3 weeks delivery time)  Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations.

Please note that customs authorities require us to state the value of the item directly on the package. We are not responsible for unclaimed, lost or stolen packages or delaying in package arrival by the Postal Service.

United States

 FIRST CLASS MAIL

If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail does NOT come with insurance. 593 studios will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address. If you would like your package to be insured, make sure you purchase the priority mail shipping option at checkout.

PRIORITY MAIL

If your package is lost or was damaged upon arrival, you have 15-60 days from the date of shipment to file a claim with USPS.

International

FIRST CLASS MAIL

 If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations. Please note that First Class Mail does NOT come with insurance. 593 studios will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.

 

PRIORITY MAIL

If your package is lost or was damaged upon delivery, you have 7 days to 6 months after shipment to create an inquiry. 

How do I file a claim with usps?

To file a claim with USPS go to https://www.usps.com/help/claims.htm and click on the domestic tab to file a claim within the United States or the international tab for orders outside of the United States. Then follow the directions as stated.